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Intro.
JSS Digital own and manage Vodafone stores through the Vodafone franchise partner programme.
Outstanding customer service is key to the successful running of mobile phone stores, so the business recognises the value of developing a unified team.
The Situation
Rikesh, the Managing Director of JSS Digital, sought the expertise of Neathouse Partners to advise on the employment law issues associated with his takeover of a Vodafone store.
Taking over the store involved a TUPE transfer, which is a complex area of employment law.
Essentially, all the Vodafone staff working in the store transferred across to JSS Digital’s employment as soon as the store was signed over.
The main issue JSS Digital faced was streamlining the terms of ex-Vodafone employees with its own staff.
What We Did
We assisted JSS Digital by drafting a bespoke contract of employment and employee handbook, which complied with TUPE obligations but also met business needs.
Under TUPE legislation, the employees who transferred from Vodafone to JSS Digital were entitled to keep the same employment terms and benefits, which were rather extensive and unsustainable.
We assisted by distinguishing between Vodafone’s contractual terms and discretionary policies to harmonise such provisions with the rest of the business.
The Result
JSS Digital now have a comprehensive employment contract and handbook which subjects all staff to comparable terms.
This promoted unity following the transfer and will help Rikesh to manage his business efficiently going forward.
If you want to find out how Neathouse Partners could help you, then speak to one of our advisers on 01244 893776.
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