Does MBTI Support Businesses? Insights into Its Role in the Workplace

Does MBTI Support Businesses? Insights into Its Role in the Workplace


James Rowland

Commercial Director James leads Account Management, Sales and Marketing at Neathouse Partners.


27 July 2023


17 July 2024
3 min read

Have you considered the Myers-Briggs Type Indicator (MBTI) when looking for proven HR strategies to boost your workplace's output and performance?

If you’re looking for data-driven tools and methods to boost operational efficiency, the MBTI framework could offer your business the insight it needs to get ahead.

With over 3.5 million MBTI assessments conducted each year, and 90% of Fortune 100 companies relying on its insights, it’s clear it has a valuable place in business, but is it right for you?

Understanding the MBTI Framework

The MBTI, or Myers-Briggs Type Indicator, is a popular psychological tool designed to measure psychological preferences in how people perceive the world and make decisions.

It provides a useful approach to classifying individuals into one of 16 distinct personality types based on four distinct spectrums:

  • Introversion v. Extraversion: Going beyond the common misconceptions of 'shy' versus 'outgoing', this dimension shines a light on where individuals draw their energy from.
  • Sensing v. Intuition: While some individuals lean towards tried-and-true methods, others are driven by the thrill of new concepts and theories. This spectrum seeks to understand that inclination.
  • Thinking v. Feeling: This demarcates those who are analytical and might come across as reserved, from those who prioritise emotions and the harmony of interpersonal relationships.
  • Judging v. Perceiving: Here, the focus shifts to personal preferences — whether one leans towards a structured approach or treasures spontaneity.

Combining these dichotomies results in the 16 personality types, each represented by a combination of four letters (e.g., INTJ, ESFP).

The MBTI is used in a variety of settings, including organisational development, career counselling, personal development, and education to aid operations and interpersonal dynamics.

The Business Benefits of MBTI

Conflict Resolution

Tailoring conflict resolution strategies based on MBTI types can be the difference between escalating issues and quick, efficient solutions.

Elevating Communication

Recognising and understanding the varied MBTI profiles in a team promotes more effective, tailored interactions.

Boosting Team Synergy

Improved communication inevitably leads to heightened teamwork.

Forming teams based on MBTI profiles ensures a mix of personalities that complement rather than clash.

Optimal Role Assignment

With the insights provided by MBTI, businesses can align roles with inherent strengths.

This not only enhances productivity but also boosts job satisfaction.

Cultivating Self-Awareness

For employees, MBTI is a tool for introspection.

This self-awareness can be particularly invaluable in roles demanding creativity and innovation.

Business Areas That MBTI Can Support

Business Areas That MBTI Can Support

Whilst it’s clear that the framework can support your business by aligning employees with roles and teams that suit their natural personality type, there are plenty of business functions that fall into the remit of HR management that can benefit from the results too.

MBTI and Recruitment

When recruiting, it’s important to look at more than just qualifications.

Personality fit can be as crucial as skills and experience.

By incorporating MBTI into the hiring process, you can get a good idea of whether a potential candidate will align with the company culture or the dynamics of a specific team.

For example, a team heavy on introverted thinkers might benefit from the balance brought by an extroverted feeler.

This holistic approach to recruitment is beneficial in creating diversity and harmony within teams.

Employee Development and Training Through MBTI

Professional growth isn’t solely about learning new skills; it’s also about personal development.

By using the insights from MBTI, you can offer your team tailored training programs.

An employee with a dominant judging trait might benefit from time-management or leadership courses, while those with strong intuitive tendencies might excel in creative problem-solving workshops.

By catering to the strengths of your employees, you can nurture a workforce that's not only skilled but also highly engaged with their role.

Enhancing Leadership Through MBTI Insights

Leadership is not one-size-fits-all. Different teams require different leadership styles for optimal performance.

An understanding of MBTI can guide managers and leaders in adapting their approach based on their team’s composite personality types.

Your team leaders can also use MBTI for their personal growth.

By recognising their leadership style's strengths and challenges through their MBTI type, they can seek feedback, training, or mentoring in areas where they might need development.

MBTI: The Tool for Better Work-Life Balance

It’s no secret that employee well-being is directly linked to productivity.

If you can take this knowledge and act on it, it could give your business the edge in a competitive landscape.

By understanding an employee's MBTI type, you can tailor work environments that promote mental well-being.

For instance, introverted employees might be provided with quiet zones or flexible hours to allow them to recharge.

On the other hand, extroverted types might thrive in open-concept environments that promote frequent interactions.

The ROI of Investing in MBTI for Businesses

If you think the MBTI framework could be beneficial for your business, it’s important to understand the potential return on your investment for the testing and rollout.

Here are some tangible benefits that have been seen:

  • Reduced Turnover: Hiring and training are expensive. By ensuring a good personality fit from the onset, businesses can reduce the frequency of employee churn.
  • Increased Productivity: Tailored training and an accommodating work environment mean employees are not just working hard, but they're also working smart.
  • Enhanced Team Collaboration: Reduced conflicts and better communication inherently lead to improved team collaboration.
  • Informed Decision Making: Whether it's forming project teams, assigning roles, or devising training programs, MBTI offers data-driven insights that aid decision-making.

Is MBTI the Future for Businesses?

While the Myers-Briggs Type Indicator is by no means a new tool, its use in business has never been more relevant.

With mental health, productivity and employee well-being all being hot topics to stay on top of, integrating roles like MBTI can simplify the labyrinth of HR and employment ensuring your business is not just regulatory compliant but a place where people can really thrive.


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