HR Support for Hospitality Businesses

Neathouse Partners gives hotels, pubs, restaurants, bars and leisure venues a personal HR adviser, backed by our employment lawyers, for a fixed monthly fee. We help you get tips, rotas, holiday pay and right to work checks right, and deal with staff issues before they turn into claims.

Hospitality HR support that fits your operations

Hospitality runs on shifts, casual and seasonal staff, and high turnover. That makes the small things matter: a tipping policy, a holiday pay calculation for irregular hours, a right to work check on the first shift.

Your adviser learns how your venues run and stays with you, so you're not explaining your rota to someone new on every call. Multi-site groups get two advisers or a small team, always the same people.

When Tom Smith took over The Gin House Hotel in Greenock, its 9 staff had almost no paperwork. We wrote their contracts and a staff handbook so everyone knew where they stood. "The best decision I've made was going with Neathouse Partners," says Tom.

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HR issues we help hospitality businesses with

Tips and service charges. Since 1 October 2024, you must pass all tips and service charges to workers without deductions (other than tax), by the end of the month after the customer paid. You need a written tipping policy if tips are more than occasional, and records kept for 3 years. The government plans to strengthen tipping law further by the end of 2026.
Minimum wage. From 1 April 2026 the rates are £12.71 an hour for workers aged 21 and over, £10.85 for 18 to 20, and £8.00 for under-18s and apprentices. The accommodation offset is £11.10 a day. Common traps: deductions for uniforms or breakages, unpaid training, and unpaid time before opening or after close.
Zero-hours and casual staff. Exclusivity clauses in zero-hours contracts can't be enforced. The Employment Rights Act 2025 will bring offers of guaranteed hours, reasonable notice of shifts and payment when shifts are cancelled or cut at short notice. The government's timeline says 2027, subject to consultation. We get your contracts ready now.
Holiday pay for irregular hours and seasonal staff. For leave years starting on or after 1 April 2024, irregular-hours and part-year workers build up holiday at 12.07% of hours worked. You can pay rolled-up holiday pay for them, shown as a separate item on each payslip.

Right to work checks. Check before someone's first shift. The civil penalty is up to £45,000 per illegal worker for a first breach and £60,000 for repeat breaches.
Young workers. Under-18s can work no more than 8 hours a day and 40 a week. In hotels, pubs and restaurants they can start earlier or finish later than usual only if no adult is available and it won't harm their education, with supervision where needed. Even then, never between midnight and 4am.
Sexual harassment, including by customers. You must take reasonable steps to prevent sexual harassment of your staff. From 30 October 2026, the Employment Rights Act 2025 raises this to "all reasonable steps" and covers harassment by third parties such as customers.
Theft, till shortages and conduct. Fair investigations, and deductions from pay only where the contract or written agreement allows them.
Seasonal hiring, multi-site staffing and venue sales. Seasonal and fixed-term contracts, moving staff between sites, and TUPE when you buy or sell a venue.

How our HR services help your hospitality venues

A personal HR adviser, the same people across all your sites

Our employment lawyers on higher-risk cases: tribunal claims, settlements and contested dismissals

Contracts for permanent, casual, zero-hours, seasonal and fixed-term staff

A written tipping policy and the records to go with it

A staff handbook written for hospitality

Right to work and minimum wage checks across your rota

Support with disciplinaries, grievances, absence and dismissals from first call to outcome

Health and safety from your own consultant (see the Health & Safety tab)

FAQ

Frequently asked questions about Neathouse Partners.

What geographical areas does Neathouse Partners cover?

We offer services to all businesses and organisations located in England, Wales and Scotland.

Does Neathouse Partners cover my industry?

We provide HR and employment law services across a range of industries, including:

Health and social care
Retail
Hospitality and leisure
Charities
Construction
Engineering and manufacturing
Commercial cleaning
Healthcare

Visit our industries page for more information on the sectors we cover. If you can't find what you're looking for, get in touch and we'll let you know if we can cover your industry.

What makes Neathouse Partners different from other service providers?

We pride ourselves on our professional yet personal service, and build close working relationships with our clients so that we remain accountable for the advice we give. We provide personalised solutions to our clients, tailoring them to their unique business challenges while making them compliant with UK employment law and HR best practices.

As a business owner, you need to focus on what’s really important to your business, with the peace of mind that we're looking after your HR requirements. We draft, edit and prepare your documents on your behalf, so that you can focus on your business knowing you’re fully compliant.

We're a small collective of specialist qualified employment lawyers and HR experts, delivering an outcome-focused end-to-end service that helps you to operate at your best and comply with both UK law and HR best practices.

You’ll be given your own personal HR Consultant or Employment Lawyer, who'll take their time to really get to know you, your business, and how you operate. This enables us to support what’s right for your business, whenever you need it. Our unique offering of lawyer-led employment law services, combined with expert HR advice, means that we can provide a seamless and consistent service to our clients. Unlike other companies offering HR solutions, our services always come at a fixed cost, enabling you to easily budget for your HR requirements, with no financial surprises later down the line. There’s no usage limits and no hidden extras. You can rest assured that all of your HR and employment law requirements are covered.

Which sizes of companies does Neathouse Partners help?

Neathouse Partners caters to a diverse clientele, accommodating the needs of everyone from small businesses with a single employee to large-scale organisations with 7,000 or more employees.

Have questions?

Get in touch today

Contact us, and our team will get back to you within 24 hours. We value your questions and are committed to getting them answered quickly.

We offer unlimited HR and employment law advice, covering all matters throughout the employee lifecycle.

Neathouse Partners provide redundancy advice for employers. Our solution-driven, personal service ensures that employers have access to a named and dedicated HR or employment lawyer to help them expertly navigate HR best practice and employment law, regardless of how complex the issue may seem.

Plan, manage, and monitor health and safety in the pre-construction and construction stages of your project.

We provide specialised HR and Health & Safety services for the health and social care.

Resources

All HR Webinars

See All HR Resources Here

Employment Law and HR Guide 2024

We offer unlimited HR and employment law advice, covering all matters throughout the employee lifecycle.

Neathouse Partners provide redundancy advice for employers. Our solution-driven, personal service ensures that employers have access to a named and dedicated HR or employment lawyer to help them expertly navigate HR best practice and employment law, regardless of how complex the issue may seem.

Plan, manage, and monitor health and safety in the pre-construction and construction stages of your project.

We provide specialised HR and Health & Safety services for the health and social care.

Resources

All HR Webinars

See All HR Resources Here

Employment Law and HR Guide 2024

HR Support for Hospitality Businesses

Health and safety for hospitality venues

Hospitality HR support that fits your operations

H&S Services

Trusted by

HR issues we help hospitality businesses with

How our HR services help your hospitality venues

The HR team you will work with

Talk to a hospitality HR adviser

Supporting 1,000+ UK employers, from 1 employee upwards.

FAQ

Have questions?

Get in touch today

Chester

London

Edinburgh

We offer unlimited HR and employment law advice, covering all matters throughout the employee lifecycle.

Neathouse Partners provide redundancy advice for employers. Our solution-driven, personal service ensures that employers have access to a named and dedicated HR or employment lawyer to help them expertly navigate HR best practice and employment law, regardless of how complex the issue may seem.

Plan, manage, and monitor health and safety in the pre-construction and construction stages of your project.

We provide specialised HR and Health & Safety services for the health and social care.

Resources

All HR Webinars

See All HR Resources Here

Employment Law and HR Guide 2024

We offer unlimited HR and employment law advice, covering all matters throughout the employee lifecycle.

Neathouse Partners provide redundancy advice for employers. Our solution-driven, personal service ensures that employers have access to a named and dedicated HR or employment lawyer to help them expertly navigate HR best practice and employment law, regardless of how complex the issue may seem.

Plan, manage, and monitor health and safety in the pre-construction and construction stages of your project.

We provide specialised HR and Health & Safety services for the health and social care.

Resources

All HR Webinars

See All HR Resources Here

Employment Law and HR Guide 2024

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HR Support for Hospitality Businesses

Health and safety for hospitality venues

Hospitality HR support that fits your operations

H&S Services

Trusted by

HR issues we help hospitality businesses with

How our HR services help your hospitality venues

The HR team you will work with

Talk to a hospitality HR adviser

Supporting 1,000+ UK employers, from 1 employee upwards.

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FAQ

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Hello! I am Nicky

Chester

London

Edinburgh