How our outsourced HR service works

We aim to be the HR partner you rely on, not a phone line you ring. Here's what happens when you join.

1. Your first call

Your personal adviser calls you to introduce themselves and deal with anything urgent.

2. Your HR audit

We review your current contracts, policies and practices against employment law and tell you what needs fixing first. We repeat the audit every year, so your HR keeps pace with the business.

3. Your documents

We draft or rewrite your contracts, staff handbook and policies around your industry, culture and size. No templates.

4. Ongoing support

You call or email your adviser whenever a staff issue comes up. They already know the background, so the advice fits your business. For higher-risk cases, we bring in our employment lawyers.

5. Staying up to date

You get regular legal updates, a weekly HR and employment law newsletter and client webinars. When the law changes, we update your documents at no extra cost.

Who is the best fit for our outsourced HR services?

• Business owners and managing directors with no HR person, who want someone to call when a staff issue comes up
• HR managers and HR teams who need a second opinion, an escalation point or extra hands on complex cases
• Finance directors and operations leads responsible for compliance, who want employment risk kept off the balance sheet
• Multi-site employers, such as care groups, who want the same advisers across every site

We work with UK employers of any size, from your first employee upwards, in England, Wales and Scotland.